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This page sets out exactly how 33o collects, uses and protects the information tied to your account — from login activity to transaction records involving Rocket and Bank Transfer. Access and eligibility depend on your local law and eligible regions.
When you open an account on 33o, we collect only the information we need to run your account, verify your identity, and process transactions through the payment rails you choose — Rocket or Bank Transfer. We do not sell your personal information to third parties. Data we hold includes your registered email, account credentials, session activity and any payment-method references you add to your wallet. We use this information to keep your account accessible across devices, to process your requests and to contact you if there is an issue with your account. Cookies and similar tracking tools help us remember your session state so you land in the right place when you return on mobile. Retention periods depend on regulatory requirements in your region and the nature of the data. Transaction records attached to Rocket or Bank Transfer payments are kept for the period required by applicable rules. Your eligibility to use 33o and the protections available to you depend on your local law and the regions where access is permitted. If local law restricts or prohibits use of this platform, those restrictions apply regardless of this policy.
This policy applies specifically to information processed by 33o in connection with your account, session activity and any payment transaction you initiate through our platform. It does not extend to third-party services linked from our site, studios whose game content appears in our lobby, or payment processors that operate their own privacy frameworks. Understanding the boundary helps you know who to contact when a question falls outside our direct responsibility.
Covers all data we collect when you log in, manage your profile or recover your credentials — including device identifiers and session tokens that keep your account continuous across mobile and browser.
Applies to payment-method references you add to your wallet, such as Rocket or Bank Transfer details, and to the transaction records we hold. Does not cover processing steps handled solely by the payment provider's own system.
Covers behavioural data tied to your navigation — which lobby sections you open and how long you stay. Game studios like Joker, PG Soft or Habanero control their own data pipelines inside the game client; our policy covers the account layer, not the game engine.
Links to external sites, social media or independent payment gateways fall outside this policy. Once you leave 33o's domain, the third party's own privacy terms govern how your data is handled.
You have several practical options when it comes to the personal data we hold. Reviewing, correcting and questioning your information does not require a legal process — it starts with the account settings area visible after you log in. From there you can check the details we have on file, update incorrect information directly and see which payment references are saved to your wallet. If you need to raise a question about how we have used your data, or if you want to request that certain records be reviewed, our support route is the right starting point. We will respond to data-related account questions through the same published channel we use for general support. Availability of specific rights — such as deletion or portability — depends on your local law and eligible regions. We do not promise outcomes that local rules do not require, but we do commit to responding to every request and explaining what is possible in your case.
Log in and open the account settings page to see the personal details and payment references currently held against your profile.
Update name, contact email or payment-method information directly through the edit fields in account settings. If a field is locked, contact support with your account reference.
Send your question through our published support channel. Include your registered email and a clear description of the data point you are asking about.
If you believe data has been held or used incorrectly, submit a written request via support. We will acknowledge it and outline what we can action within the limits of local law.
If a section of this policy is unclear, or if you want to act on a right described above, use the contact routes published on 33o's site. We keep the number of channels small so your question reaches the right place without being redirected.
Open the chat widget from any page on 33o's site to ask a privacy or data question in real time. Have your registered email ready so we can locate your account quickly.
Send a written query to the support address listed on our Contact page. Email is the preferred route for formal data requests, corrections or deletion enquiries that need a written response.
The Help section inside your logged-in account area links to common privacy actions — updating details, removing saved payment references and checking session history — without needing to contact support.
Keeping your information accurate and secure is an operational requirement, not just a policy statement. Here is how each area works in practice at 33o.
We use session cookies to keep you logged in across page loads on mobile and to restore your position in the lobby when you return. You can manage cookie preferences through your browser settings; blocking session cookies may affect account continuity.
Access to your personal data is restricted to authenticated account holders. We do not display your full payment-method details — such as Rocket or Bank Transfer account numbers — after the initial entry screen. Always log out on shared devices.
We keep your account data for as long as your account is active and for the period required by applicable rules after closure. Transaction records linked to Rocket or Bank Transfer payments are subject to the retention rules of your region.
When this policy changes in a material way, we post a notice on the site and update the effective date shown at the bottom of this page. Continuing to use your account after a change is posted means you have seen the updated terms.
The questions below reflect what account holders most commonly ask about this policy. If your question is not here, reach us through the contact routes listed in the support section above.
We collect your registered email, a password credential, and any payment-method references you add — such as a Rocket or Bank Transfer detail. Session data like device type and login timestamps are also recorded to keep your account secure and continuous across devices.
Studios like Joker, PG Soft and Habanero supply game content to our lobby but do not receive your personal account details from us. Their game clients may collect in-game session data under their own privacy frameworks, which sit outside 33o's policy.
Log in, open the wallet section in account settings and use the remove option next to the payment reference. If the option is not visible for a specific entry, contact support with your account reference and we will assist directly.
You can submit a deletion request through our support channel. Whether full deletion is possible depends on your local law and the retention obligations that apply to transaction records. We will confirm what we can do and what must be retained under applicable rules.
Transaction records — including those tied to Rocket or Bank Transfer payments — are kept for the period required by applicable regulatory rules in your region. After that retention period, records are removed or anonymised in line with our data handling process.
Contact us through the email support route or live chat with a clear description of the concern and your registered account email. We will review the issue and respond with what we find and what steps we can take, within the limits of local law and eligible regions.